Website Hosting Security & Data Privacy
Speedsquare does not host websites for clients on Speedsquare-owned servers. When developing or hosting a website for a client, Speedsquare subscribes to several website hosting services, Flywheel, WPEngine, and Cloudways that allow Speedsquare to utilize dedicated environments to host websites on behalf of Speedsquare clients. Additionally, these vendors have their own Terms of Service which can be found here and here. As such, Speedsquare does not guarantee the stability, performance, or security of any website hosting technology provided by this vendor and will not be held liable for damages, outages, or malicious activity that may occur to a Speedsquare client’s website. Speedsquare does not provide stress testing or perform services to uncover vulnerabilities for any website Speedsquare may develop. These services can be made available directly through Speedsquare’s website hosting partner. Each website developed or maintained by Speedsquare for a client may include a Privacy Policy, Privacy Notice, or Terms of Service. Each client is responsible for providing or approving these policies so that they are accurate, appropriate, and reflect the Client’s website and its nature. Speedsquare is not liable for the content, lack of content, publicly-available policies, or Terms of Service that may reside on a website developed by Speedsquare on behalf of a client.
Speedsquare uses a number of online-based platforms to advertise on behalf of clients, such as the Meta Business Suite, Google Ads, LinkedIn, or similar platforms. Speedsquare will not be held liable for any slanderous commenting, outages, bugs, errors, or malicious activity that may occur on the ads or platforms themselves.
Client Data & Sensitive Information
Speedsquare may be provided customer-owned or customer-supplied data such as names and email addresses to perform certain marketing services such as email marketing or list-building for advertising audiences. This data may be uploaded to an online service to, in turn, deliver a service or product to a client or customer. It is the client’s responsibility to ensure any data supplied to Speedsquare needed to perform a service does not violate any policies, terms, laws (E.g. HIPAA), ordinances, or the CAN-SPAM Act. Speedsquare will not be held liable for marketing practices or services using data that violates any policies, terms, laws (E.g. HIPAA), ordinances, or the CAN-SPAM Act. Additionally, Speedsquare uses best practices and data security measures to the best of our knowledge to protect the data supplied to Speedsquare via a Client.
Multi-factor Authentication, Security & Credentials
Speedsquare utilizes and subscribes to several cloud-based services and SaaS solutions to provide services that fulfill marketing services that Speedsquare is contracted to perform. Speedsquare and its employees may opt in for multi-factor authentication (MFA) where available for these services to provide additional security. Additionally, Speedsquare and its employees utilize best practices for its own credential sets needed for access to tools, platforms, and cloud-based solutions, needed to perform certain tasks or provide services on behalf of clients. Speedsquare and its employees may utilize complex passwords or online-based credential vaults such as LastPass.
Search Engine Optimization Services, Website Hosting, and Content Management Systems
Speedsquare does not perform SEO services, make alterations to, or service websites for clients with websites hosted with any provider other than Speedsquare. Additionally, Speedsquare requires that clients’ websites be built on the WordPress content management system to be hosted within Speedsquare’s website hosting environment(s).
Digital Advertising
Speedsquare purchases advertising on behalf of the client via online ad platforms such as Meta Business Suite, Google Ads, LinkedIn, etc. These platforms are reviewed at the end of each month to determine an actual spend amount and invoiced to the client including any management fees for managing the campaign, ads, or account. If payment is not received within the standard 30-day term noted on invoicing, Speedsquare may suspend any advertising until outstanding balances have been paid in full. If any client’s account is deemed delinquent and suffers suspended advertising, but pays in full any outstanding balances, Speedsquare will address advertising reactivation on a case-by-case basis but does NOT guarantee that advertising will resume.
Advertising Accounts
Speedsquare’s advertising accounts with any online/digital advertising platform are proprietary to Speedsquare and are not transferable to any client upon termination of advertising services. This may include but is not limited to, Google Ads accounts, Facebook (Meta) advertising accounts, or other advertiser-specific platforms for digital media advertising.
Goods & Services
Each digital advertising platform has its own policies on the types of advertising and content allowed in advertisements. Speedsquare does not control these policies. If any client’s advertising violates advertising policies due to the nature of a client’s product or service, it may result in the suspension of advertising which the client is responsible for remedying.
Social Media Accounts
Speedsquare does not create social media accounts on behalf of the client. However, Speedsquare may assist clients with certain social media profile updates and changes via an “Agency Request” which must be granted by the client to perform any updates on behalf of the client. Additionally, Speedsquare does not work directly with social media platforms to remedy any issues regarding account suspension, lost passwords, or other circumstances for which the social media account owner is responsible.
Website Training & User Profiles
Speedsquare does not include training as a part of website development projects. Additionally, if a client requests user access to the WordPress Admin Dashboard, Speedsquare does not include any tutorials or materials on operating WordPress, its features, functions, or theme alteration.
Website Plugins
Speedsquare may choose to use plugins on its websites developed for clients to achieve certain website functionality. These plugins may be developed by a third party and Speedsquare does not guarantee the functionality or stability of these. Speedsquare’s hosting provider monitors plugin vulnerabilities as well as blacklisted plugins. If a client self-installs a plugin that is flagged for vulnerabilities or causes harm to a website, Speedsquare will invoice the client for any work needed to repair issues at the standard Web Development hourly rate.
ADA Compliance
Speedsquare cannot guarantee ADA Compliance for websites. Speedsquare is not an ADA compliance expert, however, we interpret and follow the guidelines issued by ada.gov to the best of our ability. Speedsquare may subscribe to services and tools that can provide surface-level warnings and recommendations in addition to general audits. These findings may be provided to the client for review and interpretation upon request. It is the client’s responsibility to understand ADA Compliance guidelines and assume responsibility for meeting these guidelines. Once a website has been approved for go-live and public accessibility by the client, Speedsquare assumes the client has considered the risks of not conforming to ADA Compliance guidelines.
Post-launch Website Modifications
Before going live with any website, each client is allowed to review the website in full. This approval process allows each client to identify and communicate any corrections needed before going live. Upon going live, Speedsquare provides a grace period of 7 days to make additional requests. Once this period has passed, Speedsquare may perform the work which may be billed at the standard Web Development hourly rate. Any post-launch changes must be within the original Scope of Work.
Client & Project Showcasing
We’re proud of the work we do. Speedsquare may choose to showcase client work that is or was publicly accessible and the identities of clients we serve or have served as a form of accreditation.
Termination
Monthly services proposed in this Agreement may be terminated by either party for reasons stated in these Terms of Service or in written form with 30 days’ notice. Directory listings may be canceled with 30-days’ notice after 90 days from the start of the subscription.
Payments, Terms, Invoicing, and Pricing
Speedsquare’s terms for payment are NET 30 days. If payment is not received within 30 days from the issue date of an invoice, Speedsquare may cease all services. If a client falls in bad standing from late or no payment for website hosting, Speedsquare may discontinue hosting at any time, resulting in loss of services depending on the functionality of a client’s website. Speedsquare is not liable for any revenue loss that may depend on an active website. Speedsquare does not guarantee that any monthly services will be reactivated upon receiving payment for outstanding balances in which case Speedsquare will notify the client of any interruptions, possible issues, or permanently discontinued services. Estimates and proposals containing pricing are valid for 30 days from the date sent to the client or prospective customer.
